Network Management System Analyst / Chevron
Mar 2014 - Current
Enterprise Tools Portfolio Management responsibilities including deduplication, renovation, modernization, and rationalization of tools currently in use globally.
Identified and prepared for long term growth of network operations monitoring pipeline to include server, cloud, storage, database, and application monitoring.
As SharePoint Team Site administrator, identified growth opportunities and filled gaps using out of the box technologies, maximizing utilization and convenience.
Proactively identify network infrastructure issues by providing regular, clear, reliable communication to stake holders about service impacting issues.
Organized and carried out PiWars coding principles education initiative, utilizing low budget robotics and physical computing devices.
Communications Officer / CA|NetQoS Global User Community
Dec 2010 - Jan 2015
Ensured that the community was aligned with the other communities. Maintained the communities' calendar in coordination with regional and global events. Reviewed and edited content prior to site publication. Reviewed and
monitored site for effective communications. Managed and contributed to social media activities in conjunction with CA and the other communities. Implemented the online communication action plans for the community, using social media, multimedia, and other tools
NetQoS Architect | Team Lead / Aspire Technical Professionals
Jan 2012 - Mar 2014
Lead a team of senior, expert, and entry level consultants performing professional services for CA|NetQoS customers. Train all members of the team personally in all aspects of NetQoS best practices and consulting
techniques. Manage daily operations for all team members.
Consulted NetQoS customers on the installation, configuration, and optimization of network monitoring tools. Inform customers of strategic direction and needed emphasis with regard to network, server, and application
infrastructure to optimize performance and reliability. Install and configure the NetQoS suite of products at CA customer sites. Conduct training and knowledge transfer sessions with customers.
System Engineering Specialist / Research in Motion (Blackberry Inc.)
Oct 2010 - Jul 2011
Responsible for the adoption and optimization of the CA|NetQoS suite within the corporate and BlackBerry infrastructures.
Serve as subject matter expert in regards to performance and availability monitoring through the implementation of SuperAgent, ReporterAnalyzer, NetVoyant, Unified Communications Monitor and the NetQoS Performance
Facilitate best practices for the strategic deployment of monitoring services.
Assist in the interactions with CA on a business relations level.
Build and execute test plans for evaluations and capacity testing of the NetQoS|CA products with RIM environments.
Create custom polling solutions within the NetVoyant SNMP polling product.